Policy
Returns, refunds & replacements
Skincare has hygiene limits once opened — we still resolve genuine faults, courier damage, and wrong items fairly.
Eligible issues
When we can help
Damaged in transit, wrong item shipped, or a manufacturing fault reported within 48 hours of delivery with photos.
Unopened items may qualify for exchange within 7 days if the seal is intact and the product is resale-safe.
Not eligible
When we cannot accept a return
Opened or used products (except verified faults), change-of-mind after use, or issues reported after the window above.
Minor batch variation in scent or colour that does not affect safety or performance.
How to start
Contact us with your order number
Email info@lamiya.pk or WhatsApp +92 339 7822250 with your order number, photos, and a short description.
Approved replacements or refunds are processed to the original payment method or as store credit where COD applies.